Sept. 2, 2026
You're All Set
We reached out about an important update to the WiseOS subscription experience. When Wisephone first launched, WiseOS was a much simpler platform. Since then, we've continued investing in it with regular software updates, security improvements, new features, app reviews, and the infrastructure required to keep your device safe and running reliably.
As part of that continued development, we're updating how Wisephones function when they do not have an active WiseOS subscription.
Since you already have a subscription, nothing changes for you, and you can continue enjoying your WiseOS benefits as long as your subscription remains active.
What does a WiseOS subscription include?
Your subscription supports the ongoing development and operation of the protected WiseOS experience, including:
Ongoing software development, updates, and improvements to keep WiseOS reliable
Security protections, device management, and the infrastructure and licensing required to keep your device safe
A distraction-free environment without ads, tracking, or endless feeds
Carefully reviewed third-party apps that align with Wisephone's mission of healthier technology
Continued development of new features and improvements to the Essential Toolset, Tool Drawer, and WiseOS experience
What do you need to do?
Nothing. Simply keep your WiseOS subscription active to continue using your Wisephone without interruption.
What happens if I cancel my subscription?
Nothing changes immediately.
Your Wisephone will continue working normally until the end of your current billing period (if applicable).
After that, your device will enter Setup-only mode. Emergency calling and text messaging, where supported, will remain available.
You'll then have 90 days to reactivate your subscription without any reprovisioning fee.
After 90 consecutive days without an active subscription, your device will be unenrolled from WiseOS, removed from our device management system, factory reset, and returned to a standard Android state. Any data stored on the device will be deleted, so please back up anything you wish to keep before then.
We've also updated our Terms of Service and Privacy Policy to reflect the current WiseOS subscription and device lifecycle experience. You can review the latest versions here: Terms of Service | Privacy Policy. Continued use of WiseOS after these updates take effect is subject to the revised Terms.
If you no longer use your Wisephone, or if it has been lost or replaced, please Contact Support so we can update your account.
If you have questions about this update, we're here to help. We'll also be sharing additional information and answers to common questions before it takes effect.
Thank you for being part of the Wisephone community. Your support has helped us continue building technology that serves people instead of competing for their attention, and we're grateful to have you with us.
Have more questions about WiseOS subscriptions?
You can find more information about subscriptions, Setup mode, device unenrollment, reprovisioning, and other common questions in our WiseOS Subscription FAQs