Shipping policy
Last updated on March 9, 2026
Shipping & Handling
Shipping also includes a handling fee that is calculated at checkout.Â
Address accuracy
At checkout, you are responsible for entering a complete and accurate shipping address. Once an order has been placed, we’re often unable to make changes before it ships. If an incorrect or incomplete address is provided and the package is lost, delayed, or returned to us, we may not be able to replace the order free of charge. In some cases, additional shipping fees may apply to reship the order to an updated address.
Damaged on arrival: If your phone arrives with any physical damage, please let us know within 48 hours of delivery so we can assist you right away. After this window, we may need to treat the device as damaged post-delivery, which could result in a fee of up to the phone's retail value upon return. We're here to help, so don’t hesitate to reach out if you notice any issues!
Shipping Protection:
We offer optional Shipping Protection at checkout for a flat fee of $9.99 per order. Shipping Protection applies only to the specific order where it is purchased and only to the items in that order.
Shipping Protection helps cover:
- Damage in transit (your order arrives broken, crushed, or visibly damaged).
- Loss in transit (the carrier confirms the shipment is lost or there is no final delivery scan).
- Theft after delivery (the carrier shows “delivered,” but you did not receive the package), subject to our proof requirements.
Shipping Protection does not cover:
- Orders where the shipping address was entered incorrectly or incompletely by the customer.
- Delivery delays, including missed estimated delivery dates, when the order is ultimately delivered.
- Packages refused by the recipient or returned to sender.
- Normal wear to packaging or minor cosmetic box damage that does not affect the product itself.
To request help under Shipping Protection, contact us at hi@wisephone.com within 7 days of the carrier’s delivery scan or expected delivery date (for missing packages). Please include your order number, photos of the damaged items and packaging (for damage claims), and a brief description of what happened. For theft claims, we may request additional documentation such as a signed statement and/or a police report.
If your Shipping Protection request is approved, we will either:
- Send a replacement for the affected item(s), subject to availability, or
- Issue a refund or store credit up to the value of the affected item(s) and original shipping cost for that order.
Shipping Protection is optional and non‑refundable once your order has shipped. If Shipping Protection is not added at checkout, replacements or refunds for lost, stolen, or damaged packages are handled at our standard discretion under this Shipping Policy.
Standard policy for lost, stolen, or damaged packages
If Shipping Protection is not purchased, we handle lost, stolen, or damaged packages at our discretion. This may include requesting proof of issue, but we cannot guarantee replacements or refunds without Shipping Protection.
Techless fulfills and ships orders via a trackable shipping method, Monday through Friday excluding holidays. For help with your order, please contact our Customer Service department at hi@wisephone.com. Our customer service hours are Monday through Friday from 8am–5pm U.S. CST.