Refund policy

Our return policy was last updated May 7, 2026.

RETURNS

We hope that every customer is happy with their device. However, we understand that our phones are not a match for everyone, and you may feel the need to return your device if it is not the right fit. You are eligible to return your phone within fourteen (14) calendar days of the date you received your order. Techless requires your return to be sent within 7 days of approval.

ELIGIBILITY FOR RETURNS

In order to qualify for a return, your device should meet the following criteria:

1. The device was received within the past 14 days. (See exception below)

2. It includes all complementary accessories that came with it, such as the charging cable and the original packaging.

3. The device itself should be in pristine condition, with no visible damage to either the device or any of the included free accessories. (See Damages fee below)

RETURN PROCESS

If you wish to initiate a return or exchange, please contact our Customer Support team and include the following details:

1. Your billing information: The name, billing email, and order number.
   Note: If you transferred your phone number over to us and are planning to transfer your number away, please provide the last four digits of the card on file used for your Wisephone service plan. This will allow us to generate your port-out credentials.

2. Your IMEI Number: The phone's IMEI number is on your tube label. (bottomside)

3. Reason for Return/Exchange: We’d love to understand more about your decision to return our product. Your feedback helps us improve Wisephone and its services. 

Once your return request is received and found eligible, we will provide you with a return shipping label for your convenience. It's essential to use this label when returning your phone to ensure tracking. Please ship your return package within 7 days.

• When shipping back your item(s), please ensure the original product packaging is placed inside an outer box, attaching the return label to your outer box. (If applicable)

• 10-Day Deadline
  If the carrier does not scan your return package within 10 days, the return label may become invalid, leading to the rejection and closure of your return.

All items returned to Techless will be inspected to ensure there are no damages. Please note that any damage to the phone (e.g., scratches or cracks on the screen, bezel, or back, or functional issues) will result in greater fees up to the resale value, which will be subtracted from your refund. Upon receiving your returned device, please allow Techless 7-10 business days to inspect and confirm your eligibility for a refund.

If you do not return your phone or if you return your phone in a damaged or altered condition, we may take one or more of the following actions:

• Prevent your phone from working;

• Charge you the cost to repair a damaged or altered phone; or

• Charge you the suggested retail price of a destroyed or altered phone, or a non-returned Device, plus any shipping and handling charges.

If any items (a) are returned after the specified return period; (b) have been physically damaged, modified, or damaged by liquids; (c) are missing any part(s), you will not receive any credit on your purchase price, and we will not ship your item back.

ACCESSORIES

We can only facilitate refunds for unopened accessories that remain in their original packaging. If you qualify for a refund, please reach out to our Customer Support team and provide the name, billing email, and order number.

SHIPPING COSTS

If the item is within the eligible period and the fault is our own, Techless will bear the return shipping costs.

However, if your return is eligible and not Techless's fault, you will be responsible for all shipping fees that are included in the restocking fee.

Note: If your new phone arrives with any physical damage, please let us know within 48 hours of delivery so we can immediately assist you. After this window, we will need to treat the device as damaged post-delivery, which could result in a fee of up to the phone's retail value. We're here to help, so don’t hesitate to reach out if you notice any issues when opening your package!

RESTOCKING FEE

The condition of the returned item may result in a restocking fee of up to 100%. This fee is applied to offset the costs related to processing the return, repairing any damage, and restocking the item.

• The restocking fee will be deducted from the refund amount.

• Refunds and exchanges will be less than any discounts or referral codes, if applicable.

Unopened box return: Returns with the original seal intact and no signs of tampering are subject to a $25 restocking fee plus any applicable fees.

Opened box return: If an item has been unsealed or used, it will be treated as an opened-box return, as the device may require inspection, handling, and repackaging. A $55 restocking fee plus any applicable fees will be deducted from your refund.

Damaged or missing items: Returns with missing accessories or visible physical damage — including scratches, dents, cracks, or other cosmetic or functional issues — may incur additional fees ranging from a minimum of $100 up to the full retail value of the device, depending on the severity of the damage.

REFUND PROCESS

After receiving your returned device, allow Techless 7-10 business days to inspect and confirm your eligibility for a refund. We will process your return after inspecting the item's condition. 

The amount minus the appropriate restocking fees will be promptly processed for approved refunds. The credit will be applied to your original payment method/account*. Please allow up to ten (10) banking days from the date the refund is initiated for your financial institution to reflect the credit.

*Techless cannot change payment methods for refunds. 

EXCEPTIONS

Please be aware of the following exceptions:

1. Manufacturing defects
   For defective or damaged products covered by our warranty*, please contact our Customer Support team to begin a warranty review. Please include proof of purchase, a description of the issue you are experiencing, and photos of both the front and back of the device showing its current condition.
   
   Please do not return your device without prior authorization.
   
   Warranty coverage does not apply to Open-Box or Certified Like-New devices unless otherwise stated at the time of purchase.
   
   *Limited Warranty
   New Wisephone devices include a one (1) year limited warranty beginning on the date of delivery, covering defects in materials or workmanship under normal use.

This warranty does not cover:

-Loss or theft

-Liquid damage

-Accidental damage from drops or impact

-Cosmetic damage, including scratches, dents, or cracks

-Misuse or unauthorized modifications

-Devices with removed or altered serial numbers

Devices must be in good physical condition to qualify for warranty coverage. Visible signs of physical damage may void the limited warranty.

Please allow up to seven (7) business days for warranty claim review. Approved claims may qualify for a repair, replacement, or exchange at Techless’s discretion.

Important: If your phone arrives with any physical damage, please contact us within 48 hours of delivery so we can assist you right away. Reports submitted after this window may be treated as post-delivery damage and could result in fees up to the retail value of the device.

1. Subscription Plans
   Techless subscription plans include both:
     •  WiseOS with Data (“All-in-One Plans”)
     •  Bring Your Own Carrier (“BYOC Plans”)
   Both plan types are available with either monthly or annual prepaid billing.
   
   Monthly Plans
   Monthly plans are non-refundable once billed. It is your responsibility to cancel your subscription through the Portal or by contacting our Customer Support Team if you no longer require service.
   
   Annual Prepaid Plans
   Annual prepaid plans may be cancelled within 30 days for a refund less the equivalent value of one month of service. After 30 days, annual plans are non-refundable.
   
   To cancel a subscription, log in to your Portal account, select your device, and navigate to “Manage Plan.”
   
   IMPORTANT
   Please remember to cancel your subscription only after a number transfer (“port”) has been completed.
   
   Please note that you cannot keep your phone number indefinitely without an active subscription associated with your number. If you cancel your subscription with us, you have 60 days from when that subscription ended to resubscribe & keep your phone number. and retain your phone number. After 60 days, we cannot guarantee your number will still be available.

1. Third-Party Wireless Carrier Cancellation
   Wireless carriers have different service-cancellation policies. Returning your phone may not automatically cancel or reset your third-party wireless carrier account; you are responsible for your carrier service agreement and for any applicable fees associated with your third-party wireless account. Please contact your carrier provider for more information.
   
   Note: You are responsible for any charges incurred prior to service cancellation, including roaming, long distance, taxes, control charges, regulatory program fees, and other fees.
   
   

2. Promotional Discounts:
   

1. Any discounted phone returned will be refunded only for the discounted value paid.

2. For bundle packs, the first phone returned will be considered the "free" phone and will not be eligible for a refund.

3. No refund for the "free" phone will be issued unless more than one phone from the bundle is returned or the service is cancelled.

4. If multiple phones are returned, refunds will be processed in the following order:
   a. The "free" phone (no refund)
   b. Remaining phones at their discounted prices
   
   

3. Holiday Return Policy Exception
   Orders placed from November 21st to December 31st may qualify for an extended return window through January 15, subject to applicable restocking fees.
   
   Please note that we do not offer gift purchasing, and all refunds will be issued to the original payment method. 
   
   

4. Price Adjustments for Promotions:
   Once a promotion ends and a code is no longer valid, we will not apply it retroactively, as the offer is no longer available. If the code still works, it can still be used.
   
   

5. Purchases Through Authorized Partners
   Products or subscription plans purchased through an authorized reseller, carrier partner, financing provider, or third-party marketplace may be subject to that partner’s pricing, billing terms, return policies, or additional terms of service.
   
   In those cases, refunds, cancellations, exchanges, and billing disputes may need to be handled directly through the original purchase provider.
   
   Techless reserves the right to defer to the applicable partner’s policies where required.

Note: Techless reserves the right to decline any refund request for any reason deemed appropriate.

ISSUES OR DELAYS WITH REFUNDS

If your confirmed refund doesn't appear in your account within 10 business days, please reach out to us at hi@wisephone.com. We'll be happy to provide the acquirer reference number and offer any additional assistance.

RETURN POLICY CHART:

QUESTIONS

If you have any questions concerning our return policy, please contact our Customer Support team or call us at 512-675-1820.

We place your satisfaction at the forefront of our priorities. The outlined return conditions are in place to ensure fairness to all our valued customers and uphold our commitment to delivering top-notch products and services. We sincerely appreciate you choosing Wisephone.